TIDE VPN — Payment & Refund Policy RU

Effective Date: April 3, 2026 | Last Updated: May 2, 2026

1. Overview

This Payment & Refund Policy explains how payments are processed, what methods are accepted, and the conditions under which refunds may apply when using TIDE VPN, accessible through @tide_vpnbot and tide-vpn.com.

2. Free Trial

No payment required to get started. TIDE VPN offers a 14-day free trial with no credit card, no crypto wallet, and no commitment. Start via @tide_vpnbot.

The trial provides full access on one device for 14 days with no traffic cap. At the end of the trial you may choose to subscribe using one of the accepted payment methods below. No automatic charges occur — payment is always initiated by you.

3. Accepted Payment Methods

Method	Currency / Network	How it works
TON	TON	Direct on-chain transaction to our TON wallet
Other networks via TIDE Pay	BTC, ETH, USDT, USDC, BNB, MATIC, ARB, OP, Base ETH, AVAX, TRX, SOL, LTC, DOGE, XMR, and more	Direct on-chain payment to an address derived for your invoice — subscription activates automatically once the transaction reaches the required number of confirmations on the chain.
Telegram Stars	Stars (XTR)	In-app purchase via Telegram's native payment system

We do not accept credit cards, debit cards, bank transfers, PayPal, or any other traditional payment instruments. We do not store financial information such as card numbers or bank account details.

4. TON and Other Cryptocurrency — Payment Details

TON (The Open Network) is a decentralized blockchain network. When you pay with TON:

You send TON tokens directly to our designated wallet address, provided by the bot.
The transaction is recorded permanently on the TON blockchain.
Subscription activation occurs automatically upon confirmation of the on-chain transaction.
Blockchain transaction fees (gas) are borne by the sender and are not controlled by TIDE VPN.
TON prices are denominated in TON and displayed in the bot at the time of payment.

Additional Cryptocurrencies via TIDE Pay

We also accept Bitcoin (BTC), Ethereum (ETH), USDT and USDC (ERC-20 / TRC-20 / BEP-20), BNB, MATIC, Arbitrum ETH, Optimism ETH, Base ETH, AVAX, Tron (TRX), Solana (SOL), Litecoin (LTC), Dogecoin (DOGE), and Monero (XMR) through our self-hosted TIDE Pay gateway. When you pay with these methods:

A unique on-chain payment address (or, for chains that don't support per-invoice addresses, a unique payment memo / reference) is generated for your specific order by the bot.
Your subscription activates automatically once the transaction reaches the required number of confirmations on the respective blockchain.
Network (gas) fees are borne by the sender and are not controlled by TIDE VPN.
Prices are displayed in USD equivalent and converted at the current exchange rate (CoinGecko) at the moment the invoice is generated.
TIDE VPN does not store your sending wallet address and does not link your on-chain identity to your account beyond what is necessary to recognise the incoming payment for your invoice.

5. Telegram Stars — Payment Details

Telegram Stars (XTR) is an in-app virtual currency provided by Telegram. When you purchase a subscription using Stars:

The transaction is processed entirely by Telegram's payment infrastructure.
TIDE VPN receives confirmation of a successful Stars payment and activates your subscription.
We do not have access to your payment method used to purchase Stars.
Pricing in Stars is displayed within the @tide_vpnbot interface and may change based on Telegram's exchange rates.

6. Refund Policy

We offer a generous 14-day free trial specifically so you can fully test the Service before committing to a paid plan. Because of this, all payments are final and non-refundable.

6.1. Why No Refunds?

We believe in trying before buying. Our 14-day free trial gives you full access to all features — no payment required, no strings attached. This way, you can make an informed decision before spending anything.

6.2. Telegram Stars

Stars payments are processed by Telegram. Telegram's own policies determine whether a Stars purchase can be refunded after the fact; we do not control that decision and have no ability to issue Stars back to you outside of what Telegram itself supports. Any disputes regarding Stars are handled by Telegram's support team, not by TIDE VPN.

6.3. TON and Other Cryptocurrencies

All blockchain transactions — whether TON, Bitcoin, Ethereum, or any other on-chain payment — are irreversible by design. Once a transaction is confirmed on the network, it cannot be reversed by any party, including TIDE VPN.

6.4. Service Issues

If you experience a technical issue that prevents you from using the Service, please contact us through @tide_vpnbot (Help → AI Support). We will do our best to resolve it or offer a service credit for the affected period.

7. Subscription Management

Subscriptions renew manually by default. Users may enable auto-renewal through the bot settings.
Your subscription remains active until the end of the paid period, even if you stop using the Service.
Cancellation takes effect at the end of the current billing period; no partial refunds are issued for unused time.
Account deletion can be requested at any time via @tide_vpnbot.

8. Pricing Changes

We reserve the right to change subscription prices at any time. If prices change, we will notify active subscribers via the @tide_vpnbot bot at least 14 days in advance. The new price will apply starting from your next renewal, not the current active period.

9. Contact

For payment-related questions:

Bot: @tide_vpnbot (Help → AI Support)
Website: tide-vpn.com

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